K1
Digital office automation technologies.
Types of digital architecture and how it relates to their organisation.
The importance of backing up data securely and the technologies that support it.
The principles, processes and procedures for the secure handling of data in compliance with legislation.
The concepts and fundamentals of data
The key principles and processes for diagnosing stakeholder’s digital problems.
Principles of a helpdesk system, including accessing and maintaining stakeholder information and the contribution of helpdesk system to the organisations performance and customer service.
Approaches to risk mitigation for data loss including confidentiality, integrity and availability
Significance of an organisation’s digital presence
Approaches to a range of communication channels and how to adapt to different audiences and situations.
The principles and constraints of searching the internet and accessing information securely • Currency- Relevance- Authority- Accuracy- Purpose
K12
approaches to planning and organising own learning activities to maintain and develop digital skills (CPD).
approaches to effective time management and prioritisation
principles of continuous improvement within the context of the application and use of digital technologies and the benefits
current and emerging digital technologies and the possible implications for work on a support desk including the impacts of digital technologies for climate change, sustainability and moving to net carbon zero
approaches to assessing the impact of their actions on other stakeholders within a support desk environment
principles of productivity software applications used to create, update, edit, manage, and present data and information including how to support stakeholders in their use.
the features and benefits of digital information systems and how these are used to maintain application support.
working practices for the productive use and administration of stakeholder’s applications.
organisational approaches to incorporating different digital applications across business functions and the implications for their stakeholders.
approaches to the training and support of stakeholders to make the best use of the organisation’s applications.