K20: Organisational Approaches to Incorporating Different Digital Applications Across Business Functions and the Implications for Their Stakeholders
Assessment Method: Professional Discussion underpinned by a portfolio
Plain-English Explanation
K20 is about understanding how organizations use different digital applications across departments (e.g., HR, Finance, Customer Service) and what this means for the people who use them. It’s about integration, compatibility, and ensuring that changes or new tools don’t disrupt workflows.
Examples of How Apprentices Demonstrate This at Work
Supporting the rollout of a new application and explaining its impact on different teams
Helping integrate data between two systems using Power Automate or built-in connectors
Advising a colleague on how to use a new tool without affecting their existing processes
Setting up mailbox rules to manage communications during an application migration
Documenting how different applications interact and sharing this with stakeholders
Common Gaps and Misconceptions
Thinking each department works in isolation—changes in one system often affect others
Ignoring the need for training when introducing new applications
Believing integration is automatic—manual configuration or automation may be needed
Not considering data security and compliance when linking systems
Links to Resources and Tools
Podcast: Managing Digital Change Across Business Functions (Insert your podcast link here)
Why It Matters
Ensures smooth operations across departments
Reduces duplication and errors by integrating systems
Improves user experience and productivity
Portfolio Evidence Ideas
Screenshots of:
A Power Automate flow linking two applications
Documentation showing how applications interact
Mailbox rules for managing migration-related emails
A short write-up explaining how you supported a cross-functional application change
EPA-Style Questions
Why is it important to consider stakeholders when introducing new applications?
Can you give an example of how you helped integrate or support multiple systems?
What are the risks of poor application integration?
Embedded Topics
Equality & Diversity: Ensuring all stakeholders receive training and support
Sustainability: Reducing duplication and waste through integrated systems
British Values: Promoting fairness and transparency during digital change