S15: Support the Roll-Out of Digital Technologies Within an Organisation
Assessment Method: Professional Discussion underpinned by a portfolio
Plain-English Explanation
S15 is about helping your organization introduce and implement new digital technologies. This includes preparing systems, assisting users, providing training, and ensuring the roll-out goes smoothly with minimal disruption.
Examples of How Apprentices Demonstrate This at Work
Assisting with the deployment of a new application (e.g., Microsoft Teams, SharePoint)
Helping configure user accounts and permissions for a new system
Creating guides or quick reference sheets for staff to use the new technology
Using Power Automate to send automated notifications about roll-out stages or updates
Setting up mailbox rules to manage roll-out-related communications efficiently
Providing on-the-spot support during go-live to resolve user issues quickly
Common Gaps and Misconceptions
Thinking roll-out is just installing software—communication and user support are critical
Ignoring the need for training and guidance for non-technical users
Not testing the technology before full deployment
Forgetting to gather feedback after roll-out for improvements
Links to Resources and Tools
Podcast: Successful Digital Roll-Out Strategies (Insert your podcast link here)
Why It Matters
Ensures smooth adoption of new technologies
Reduces downtime and user frustration
Maximizes the benefits of digital transformation for the organization
Portfolio Evidence Ideas
Screenshots of:
A communication plan or user guide you created for the roll-out
A Power Automate flow for roll-out notifications
Mailbox rules for managing roll-out emails
A short write-up explaining your role in the roll-out and how you supported users
EPA-Style Questions
How do you prepare for a digital technology roll-out?
Can you give an example of when you supported a roll-out and what you did?
Why is user training and communication important during a roll-out?
Embedded Topics
Equality & Diversity: Ensuring all users receive equal support and accessible training
Sustainability: Reducing waste by using digital guides instead of printed materials
British Values: Promoting fairness and inclusion during technology adoption