B3: Demonstrates Adaptability
Assessment Method: Professional Discussion underpinned by a portfolio
Plain-English Explanation
B3 is about being flexible and able to adjust when things change—whether it’s a new system, a different process, or an unexpected problem. It means staying positive and finding solutions instead of getting stuck.
Examples of How Apprentices Demonstrate This at Work
Learning a new application quickly and helping others use it
Adjusting priorities when an urgent issue arises
Using Power Automate to create a quick workaround for a process change
Setting up mailbox rules to manage new communication flows during a system migration
Supporting colleagues during a roll-out by adapting to new tools and processes
Common Gaps and Misconceptions
Resisting change because “we’ve always done it this way”
Feeling overwhelmed by new technology instead of seeking help or training
Not communicating when struggling to adapt
Assuming adaptability means doing everything without guidance—asking for help is part of adapting
Links to Resources and Tools
Podcast: Thriving Through Change in Digital Roles (Insert your podcast link here)
Why It Matters
Keeps the organization agile and competitive
Reduces disruption during change
Builds resilience and problem-solving skills
Portfolio Evidence Ideas
Screenshots of:
A new tool or process you adopted successfully
A Power Automate flow created to adapt to a change
Mailbox rules for managing new workflows
A short write-up explaining how you adapted to a change and supported others
EPA-Style Questions
Can you give an example of when you had to adapt to a change at work?
How do you stay positive and productive when processes or tools change?
Why is adaptability important in a digital support role?
Embedded Topics
Equality & Diversity: Supporting all users fairly during change
Sustainability: Adapting to digital solutions that reduce environmental impact
British Values: Respect and tolerance when working through change with others